Kéroul has an online search engine on its website (top right) . You can search through a database of more than 3,000 establishments evaluated by Kéroul and its partners to find out if the place is accessible or not. These establishments are divided into categories: attraction, camping, lodging, tourist reception places, restaurants, and related services.
Kéroul presents La Route Accessible , a tourist guide specially designed to promote accessible tourism to customers with restricted physical abilities. This guide can help you assess the accessibility of the tourist and cultural outings you plan to do in your region.
Centre-du-Québec, featured region of the Accessible Route
Tourisme Centre-du-Québec, in collaboration with Kéroul, is proud to announce that the Centre-du-Québec region is now part of La Route Accessible . Throughout the Centre-du-Québec territory, the region has brought 13 new partners to La Route Accessible . We invite you to consult the Accessible Route website to discover the 13 companies, or simply if you plan to explore Quebec soon!
To be part of La Route Accessible, the partner organizations had to adapt their infrastructures in order to be accessible and meet the standards of the Building Code without obstacles, but also train their staff to welcome people with restricted physical abilities.
Traveling with functional limitations
Government of Canada – Accessible Travel
Information desk, by the Government of Canada, for accessible travel . Provides information on adapted transportation and tourism services in Canada to make travel easier and more enjoyable for people with disabilities.
For more information, click here .
Travel planning guide
The Canadian Transportation Agency offers the guide: « Be in Control of Your Journey: A Guide for Persons with Disabilities. » » . This guide provides pre-departure travel information for people with reduced mobility: you will find ideas and information to plan and complete your trip.
To view this guide online, click here .
Air travel planning guide
The Canadian Transportation Agency has a guide to air travel for people with disabilities: “Being in Control” . This guide helps travelers with disabilities plan and prepare for air travel in Canada.
You can get this guide for free by calling 1-800-883-1818 or TTY 1-800-669-5575. The catalog number is T22-92/1998F.
Key travel and transportation services
Persons with Disabilities Online provides information on key aspects of traveling in Canada as well as air, car and rail travel.
For more information, click here .
Traveling by coach/bus
Find out about the Carte Québécoise à l’accompaniment from the Association des Propriétaires d’autobus du Québec (APAQ), which allows a companion to travel for free. Phone: 418-522-7131.
Coach Orleans Express
Intercity bus carrier in Quebec. Can offer, upon reservation 48 hours in advance, a service adapted to people in wheelchairs or with restricted mobility. People with limited mobility can reserve a seat on an accessible coach and take advantage of priority boarding. Each accessible vehicle is equipped with a lifting platform allowing people in wheelchairs to have safe and easy access to the coaches. Two people, per coach, can travel seated in their wheelchairs. In addition, the companion of a person with a disability travels free of charge if the person they are accompanying is a holder of the Carte québécoise à l’accompaniment .
For information: by phone at 1-888-999-3977, or on their website by clicking here .
Upon presentation of an identification card attesting to their disability status, Coach Canada offers the following services to passengers with special needs: wheelchair accessible coaches; boarding assistance; accompanying adults travel free; service animals travel free.
Greyhound offers the following to passengers with special needs, upon presentation of an identification card attesting to their disability status: accessible bus transportation; pre-selection of seats on board; the accompanying adult travels free of charge; and the service animal travels free.
Intercity bus carrier in Quebec. Can offer, upon reservation, a service adapted to people in wheelchairs or with reduced mobility in the Saguenay/Québec and Québec/Côte-Nord corridors.
For information: 1-888-861-4592 (departing from Québec/Côte-Nord) or 1-888-547-0923 (departing from Saguenay). To view their website, click here .
Voyageur Corporation Bus Lines
Voyageur offers the following to passengers with special needs, upon presentation of an identity card attesting to their disability status: accessible bus transportation; pre-selection of seats on board; the accompanying adult travels free, the service animal travels free.
For information: by phone at 1-800-661-8747 or on their website by clicking here .
To travel by train
Via Rail Canada
Rail transport across Canada. Offers an adapted service, upon reservation, for people with special needs such as those resulting from reduced mobility. Offers the possibility to a person assisting a traveler with special needs to travel for free, under certain conditions.
For information: by phone at 1 888 842-7245 or TTY 1-800-268-9503.
Travel by plane
Air transport company that offers a number of special services for passengers with special needs. You must indicate your needs when making your reservation. Here are some of the services offered: pre-selection of seats on board; companion fees; transportation of mobility aids; computerized personal profile; reservations for the hearing impaired; service animals; special meals; special security measures cards; supplemental oxygen; boarding system; litter; adapted on-board toilets; on-board wheelchairs. You will find other examples of services you can request from Air Canada on the Government of Canada’s Accessible Travel website.
For information: by phone at 1-888-247-2262 or TTY 1-800-361-8071.
To view their website, click here .
Air transport company that offers special services for passengers with special needs: aircraft are equipped with adapted toilets; assistance offered to wheelchair users to get into their own chair; aircraft are equipped with special wheelchairs; the companion benefits from a reduced rate for flights within Canada and the United States; oxygen devices are only available on flights to the United States (48 hours notice must be given). You should inform your travel agent of any special services you will need.
CanJet does not accept or supply oxygen or other hazardous products or bottled gases during flights. Offers the following special services: Assistance at the check-in counter; travel to the boarding area; embarkation and disembarkation (CanJet offers pre-boarding assistance); retrieval of checked baggage; escort of the traveler to the representative of another carrier for connecting flights taken in the same terminal; travel to the public area; assistance with transfers between wheelchairs and aircraft seats.
For information: by phone at 1-800-809-7777 or by visiting their website .
Services offered: easily accessible washrooms on board; reduced rates for companions; mobility aids carried free of charge; wheel chairs; oxygen devices; information on board; help with luggage; reserved seats; alternate formats; transportation of service animals available on all types of aircraft in the cabin at no charge; written confirmation of services.
Porter offers various services to passengers with special needs: on-board wheelchair service, personalized support, travel assistance (boarding area, plane, luggage, etc.), assistance dog allowed on board free of charge, and reimbursement of the fare paid by the attendant (complete the additional seat request for an attendant due to a disability ). It should be noted that each Porter aircraft has an on-board wheelchair. Flight attendants can help passengers who need the on-board wheelchair to get to the lavatory, but these passengers must be able to get out of these wheelchairs and sit down again.
For more information, visit their website by clicking here or contact the call center at 1-888-619-8622.
Provincial Airlines Limited
Provincial Airlines Limited offers a number of services to its passengers with special needs. Indicate your needs when making your reservations to benefit from these services: easy access toilets on board; reduced rates for people who have to travel to obtain medical care; mobility aids carried free of charge; wheel chairs; oxygen devices; help with luggage; pre-selection of reserved seats; carriage of service animals in the cabin at no charge.
Westjet has several services available to customers with special needs (portable oxygen concentrator, assistive devices such as a wheelchair, service animals, etc.). In the majority of cases, you must inform them of your needs 24 to 48 hours before the scheduled departure, when you book your ticket or by calling 1-877-956-6982. Find out about the restrictions and conditions specific to your situation.
For more information on special needs, click here .
Travel by boat
The crew and ferry terminal staff are happy to assist people with disabilities. The CTMA Group has a cabin adapted for passengers requiring special needs. Persons with special needs must make their special needs known when booking and, upon arrival, present themselves as such to the staff at the ferry terminal who will assign them a parking lot provided for this purpose to board the ship.
Did you know that?
People with disabilities who hold a valid parking permit issued in Canada can use it in any of the 40 member countries of the European Union. You will be able to enjoy the same benefits as citizens of these countries. If you are traveling to Europe and plan to drive, bring your parking permit with you. Check with local authorities.
You can file a complaint with the Canadian Transportation Agency if you have experienced problems because of your disability while traveling by rail, ferry or plane. The Office also offers a mediation service to help resolve issues. Tel: 1-888-222-2592 or TTY: 1-800-669-5575
An operator of an intercity motor coach service is committed to serving people with disabilities in a safe and dignified manner , in accordance with the Motor Coach Operator Code of Practice. If you would like advice on resolving a complaint about motor coach services, contact Transport Canada by telephone at 1-800-665-6478 or TTY: 1-800-823-3823.