Public transportation

In a nutshell

Paratransit is a door-to-door, reservation-based public transportation service. The fare is the same as that for regular public transit service. There are, however, some limitations or additional costs associated with requesting a ride outside the area designated by the paratransit company.

To access the paratransit service, you must first meet the eligibility criteria. To do so, a physician or rehabilitation professional will have to complete a form on your physical condition.

For more information on paratransit in Quebec, visit the Ministry of Transport of Quebec (see menu on the left).

List of paratransit organizations

Would you like information on paratransit in your area? Below you will find a list of public transportation organizations, presented by region, that offer paratransit services and present their particularities on their website.

Each paratransit company has its own admission policy, but in some cases, when you are accepted in your municipality and you are visiting another municipality, you only need to give your user number to access the service.

Lanaudière

Regional Transportation Council (CRT Lanaudière)

MRC D'Autray
MRC of Montcalm - in the left-hand menu, click on "Transportation Services", then on "Paratransit".
MRC Les Moulins (Mascouche, Terrebonne)

Note: MRC stands for "municipalité régionale de comté".

Tel: 450-670-2992 option 2.

Montreal (Greater Montreal area)

Agence métropolitaine de transport (AMT).

Southern Crown: City of Vaudreuil-Dorion, City of Châteauguay, City of Candiac, City of Chambly, RITA de la Vallée du Richelieu, MRC de Marguerite-D'Youville.

Montreal

Société de transport de Montréal (STM)
For the accessibility of the metro, click here.

Ten metro stations on the orange line are equipped with elevators: Montmorency, Concorde, Cartier, Jean-Talon, Berri-UQAM, Champ-de-Mars, Lionel-Groulx, Henri-Bourassa, Côte-Vertu and Snowdon. It is recommended that you use the services of an attendant when travelling, as there is a gap between the platform floor and the train. Simply indicate your need to the ticket agent and wait for an attendant to arrive. The attendant will direct you to the ramp located in the first car at the head of the train. For added safety, remember to apply the brakes on your wheelchair during the trip.

MRC Marguerite D'Youville (Calixa-Lavallée, Contrecoeur, Saint-Amable, Sainte-Julie, Varennes and Verchères)

MRC Marguerite D'Youville

Outaouais

Société de transport de l'Outaouais (STO)

Quebec

Réseau de transport de la Capitale (RTC)

Roussillon (Ste-Catherine, St-Constant, Delson)

Roussillon Inter-Municipal Transportation Council (CIT)

Saguenay

Société de transport du Saguenay (STS)

Sherbrooke

Société de transport de Sherbrooke (STS) (enter the site, then left menu "adapted transport")

Saint-Jean-sur-Richelieu

City of Saint-Jean-sur-Richelieu - Paratransit

Trois-Rivières

Société de transport de Trois-Rivières (STTR)

Other accessible means of transportation

Wheelchair accessible cabs

Outside of Montreal
Transports Québec presents a list of companies offering a cab service adapted for people in wheelchairs.

Montreal
In 2006, the Bureau du cab et du remorquage and its partners in the Table de concertation pour développer le transport par cab accessible reached an agreement whereby, 24 hours a day, 7 days a week, you can have an accessible cab in less than 60 minutes, for the same fare as a regular cab. Contact :

Cab Rosemont (514-255-1313)
Cab Expert (514-374-7171)
Cab Van (514-739-9933)
Diamond Taxi (514-273-6331)

**S.O.S. Taxi

This service allows people using a mobility aid to access a suitable cab in less than an hour in emergency situations.

The main objective of this new service is to move, as quickly as possible, on the territory of the island of Montreal, in an adapted vehicle, the handicapped person who requests it, his or her mobility aid, his or her guide or assistance dog as well as, as the case may be, his or her dependents, to an identified location.

Some examples of emergency situations covered by this service:

A person needs to go to a hospital urgently, but does not require the services of an ambulance. Note that this service is not intended for travel to medical appointments, as this is not an emergency situation.
- A person using a mobility aid must go to or accompany a dependent (e.g., child) to a health care facility.
- A person becomes unwell in a public place and needs to be taken home.
- A fire, violent situation, accident or other emergency forces a person with a disability to leave a location quickly.

To use this service, call 514 277-3344, tell the dispatcher that you are in an emergency situation and mention the code SOS TAXI. It is a service without reservation, 24 hours a day, 7 days a week. The rate in effect is the one of the taximeter, payable in cash or by billing. Always keep the number with you you, it could be useful!