Tourism

Travelling by bus/coach

Find out about the Quebec card with accompaniment of the Association des Propriétaires d'autobus du Québec (APAQ) which allows a companion to travel for free. Telephone: 418-522-7131.

Orleans Express Bus

Intercity bus carrier in Quebec. Can offer, with a 48-hour advance reservation, a service adapted to people in wheelchairs or with limited mobility. People with limited mobility can reserve a seat on an accessible bus and enjoy priority boarding. Each accessible vehicle is equipped with a platform lift to allow wheelchair users safe and easy access to the coaches. Two people per coach can travel seated in their wheelchairs. In addition, the companion of a person with a disability travels free of charge if the person he or she is accompanying has the Quebec card for accompaniment.

For information: by phone at 1-888-999-3977, or on their website at click here.

Coach Canada

Coach Canada offers the following services to passengers with special needs upon presentation of identification that proves their disability status: wheelchair accessible coaches; boarding assistance; adult companions travel free of charge; service animals travel free of charge.

For information: by phone at 1-800-461-7661, by email (schedules.canada@coachcanada.com), or on their website in click here.

Greyhound Canada

Greyhound offers the following to passengers with special needs, upon presentation of identification proving their disability status: accessible bus transportation; pre-selected seating on board; free adult companion; and free service animal.

For information: by phone at 1-800-661-8747, by email (canada.info@greyhound.ca)or by internet in click here.

Intercar Group

Intercity bus carrier in Quebec. Can offer, upon reservation, a service adapted to people in wheelchairs or with restricted mobility in the Saguenay/Quebec City and Quebec City/North Shore corridors.

For information: 1-888-861-4592 (from Quebec City/North Shore) or 1-888-547-0923 (from Saguenay). To consult their website, click here.

Passenger Corporation Bus Lines

Voyageur offers the following to passengers with special needs, upon presentation of an identification card proving their status as a person with a disability: accessible bus transportation; pre-selection of seats on board; adult companion travels free of charge, service animal travels free of charge.

For information: by phone at 1-800-661-8747 or on their website at click here.

Travelling by train

Via Rail Canada

Rail transportation across Canada. Offers an adapted service, by reservation, for people with special needs such as those resulting from reduced mobility. Offers the possibility to a person who assists a traveler with special needs to travel free of charge, under certain conditions.

For more information, call 1-888-842-7245 or TTY 1-800-268-9503.

Travelling by plane

Air Canada

Airline company that offers a number of special services for passengers with special needs. You must identify your needs at the time of booking. Some of the services offered are: pre-selection of seats on board; attendant fares; transportation of mobility aids; computerized personal profile; reservations for the hearing impaired; service animals; special meals; special security cards; supplemental oxygen; boarding system; stretcher; adapted on-board washroom; on-board wheelchairs. Other examples of services you can request from Air Canada can be found at Accessible travelfrom the Government of Canada.

For information: by phone at 1-888-247-2262 or TTY 1-800-361-8071.

To consult their website, click here.

Air Transat

Airline that offers special services for passengers with special needs: aircraft equipped with adapted washroom facilities; assistance for wheelchair users to get into their own wheelchair; aircraft equipped with special wheelchairs; companion discounted fare for flights within Canada and the U.S.; oxygen delivery devices available on U.S. flights only (48 hours notice required). You must inform your travel agent of any special services you require.

For information: by phone at 1-877-872-6782, by email (information@airtransat.com) or on their website in click here.

Canjet Airlines

CanJet does not accept or provide oxygen or other hazardous materials or bottled gases during flights. Provides the following special services: Assistance at the check-in counter; movement to the boarding area; boarding and deplaning (CanJet offers pre-boarding assistance); retrieval of checked baggage; escorting the traveler to another carrier's representative for connecting flights in the same terminal; movement to the public area; and assistance with transfers between wheelchairs and aircraft seats.

For information: by phone at 1-800-809-7777 or visit their website.

First Air

Services include: on-board barrier-free washrooms; reduced fares for companions; mobility aids carried free of charge; wheelchairs; oxygen devices; on-board information; assistance with baggage; reserved seating; alternate media; service animals available on all aircraft types in the cabin free of charge; written confirmation of services.

For information: by phone at 1 877 873-3718, by email (reservat@firstair.ca) or by visiting their website.

Porter Airlines

Porter offers a variety of services for passengers with special needs: on-board wheelchair service, personal accompaniment, assistance with transportation (boarding area, aircraft, baggage, etc.), service dogs allowed on board at no charge, and reimbursement of the fare paid by the attendant (fill out the request for an additional seat for an attendant due to a disability). It should be noted that each Porter aircraft has an on-board wheelchair. Flight attendants may assist passengers who require the on-board wheelchair to access the washroom, but these passengers must be able to get out of the wheelchair and back into it.

For more information, visit their website at click here  or contact the call center at 1-888-619-8622.

Provincial Airlines Limited

Provincial Airlines Limited offers a number of services for passengers with special needs. Please indicate your needs at the time of booking to take advantage of these services. These services include: accessible on-board washrooms; reduced fares for medical travel; mobility aids carried free of charge; wheelchairs; oxygen devices; assistance with baggage; pre-selection of reserved seats; and the carriage of service animals in the cabin at no charge.

For information: by phone at 1-800-563-2800, by email (reservations@provair.com) or by visiting their website.

Westjet

Westjet provides several services for customers with special needs (portable oxygen concentrator, assistive devices such as wheelchairs, service animals, etc.). In most cases, you must inform them of your needs 24 to 48 hours prior to your scheduled departure when you book your ticket or by calling 1-877-956-6982. Ask about restrictions and conditions specific to your situation.

For more information on special needs, click here.

Travelling by boat

C.T.M.A. Group

The crew and terminal staff are happy to assist persons with disabilities. The C.T.M.A. Group has an adapted cabin for passengers with special needs. Persons with special needs must identify themselves at the time of booking and, upon arrival, present themselves as such to the terminal staff who will assign them a designated parking space to board the vessel.

For information: by phone at 1-888-986-3278, by email (Gestion@ctma.ca) or by visiting their website.

Did you know that?

Persons with disabilities who have a valid parking permit issued in Canada can use it in any of the 40 member countries of the European Union. You will be able to enjoy the same benefits as the citizens of these countries. If you are traveling in Europe and plan to drive, bring your parking permit with you. Check with your local authorities.

You can file a complaint with theCanadian Transportation Agency if you have experienced problems due to your disability while travelling by rail, ferry or air. The Agency also offers a mediation service to help resolve problems. Tel: 1-888-222-2592 or TTY: 1-800-669-5575

An intercity bus operator is committed to serving persons with disabilities in a safe and dignified mannerThis is in accordance with the Intercity Bus Operators' Code of Practice. If you would like advice on resolving a complaint about intercity bus services, contact Transport Canada by phone at 1-800-665-6478 or TTY: 1-800-823-3823.