Public transportation

Quick Links

1. Adapted Transport : Paratransit
2. List of Paratransit Organizations
3. Accessible Transport – References

1. ADAPTED TRANSPORT : PARATRANSIT

Paratransit is a public adapted transport service, from door to door, which people with disabilities can benefit from on reservation. The rate is the same as a regular run with public transport. However, if your destination is outside the service area of the adapted transport organization, the compagny can refuses to bring you to your destination or charge you an extra.

To benefit from paratransit services, you first need to subscribe to it. To do so, you will have to ask your doctor or a rehabilitation professional to fill a specified form on your physical condition.

To have more information on the Ministère des Transports du Québec website, click here (look at their left menu).
The ministère des Transports du Québec (MTQ) is mandated to ensure, throughout the province of Quebec, the mobility of persons by way of effective and safe transportation systems.

Back to top

2. LIST OF PARATRANSIT ORGANIZATIONS

You want to have more information about paratransit in your area? You will find here a list of organizations offering adapted transportation services.

Lanaudière

Conseil régional de transport (CRT Lanaudière)

Note : “MRC” means “municipalité régionale de comté”

Laurentides

Transport collectif intermunicipal des Laurentides / Conseil intermunicipal de transport des Laurentides (CIT) (french)

Laval

Société de transport de Laval (STL) (english)

Lévis

Société de transport de Lévis (french) — on the left menu, click on “espace transport adapté”.

Longueuil

Réseau de transport de Longueuil (RTL) (english)
Tél. : 450-670-2992 option 2.

Montreal (Montreal grand area)

Agence métropolitaine de transport (AMT) (french)
South Montreal : Ville de Vaudreuil-Dorion, Ville de Châteauguay, Ville de Candiac, Ville de Chambly, RITA de la Vallée du Richelieu, MRC de Marguerite-D’Youville.

Montreal

Société de transport de Montréal (STM) (english)

Paratransit User Guide, click here.
Metro wheelchair accessibility, click here.

Seven metro stations along the Orange line are now accessible to all transit users, including wheelchair users : Montmorency, de la Concorde, Cartier, Berri-UQAM, Lionel-Groulx, Henri-Bourassa and Côte-Vertu metro stations.

 

It is recommanded to use transit with the help of an aide or escort because there is a gap between the edge of the station platform and the train floor, and with most wheelchair models, this gap is difficult to manage. You can ask for an employee help at the fare control gate. Once inside the wagon, for your safety and the safety of others around you, remember to lock your wheelchair brakes while train is moving.

Outaouais

Société de transport de l’Outaouais (STO) (french)

Québec

Réseau de transport de la Capitale (RTC) (french)

Roussillon (Ste-Catherine, St-Constant, Delson)

Conseil intermunicipal de transport Roussillon (CIT)  (french)

Saguenay

Société de transport du Saguenay (STS) (french)

Saint-Eustache

Ville de Saint-Eustache – transport en commun (french) — details about adapted transport are given within the text.

Sainte-Julie

Ville de Sainte-Julie – transport en commun (french)

Sherbrooke

Société de transport de Sherbrooke (STS) (french) — Click on the title, then on “Trasport adapté” located in the left menu.

Saint-Jean-sur-Richelieu

Ville de Saint-Jean-sur-Richelieu – Transport adapté (french)

Trois-Rivières

Société de transport de Trois-Rivières (STTR) (french)

Back to top

3. ACCESSIBLE TRANSPORT – REFERENCES

Interurban adapted transport organizations

When you travel with interurban transport organizations (in coaches, trains or planes), you can sometimes benefit from a service adapted to your special needs. Most of the time, to benefit from those special services, you need to inform the compagny at least 48 hours before the departure.

For more information adapted services while traveling with coaches, train or plane, visit our web page “Accessible Traveling” in our section “Resources”

Taxis adapted to people with a wheelchair

Outside Montreal
Transports Québec offers a list of taxi compagnies having cars adapted for people with wheelchairs.

To consult this list, click here (in french).

Montreal 
Since 2006, an aggreement stipulate that 24/24 hours, 7/7 days, you should be able to have an adapted service by taxi in less than 60 minutes, for the same rate as a regular taxi. Here are four taxi companies in Montreal :

  • Taxi Rosemont (514-255-1313)
  • Taxi Expert (514-374-7171)
  • Taxi Van (514-739-9933)
  • Taxi Diamond (514-273-6331)

** S.O.S. Taxi**
This service allows people using mobility aids access to an adapted taxi in less than an hour, in emergency situations.
 
The main goal of this new service is for a disabled person and his or her mobility aid (such as his or her working dog or travel companion) to get around in Montreal, as fast as possible, in an adapted vehicle.
 
A few examples of emergency situations:

• A person must go urgently to a healthcare establishment, but does not need an ambulance. Please note that this service is not aimed for medical appointments, as it is not an emergency situation.
• A person using a mobility aid must reach or accompany one of his/her dependants (for example a child) in a healthcare establishment.
• A person feels faint in a public place and must be brought back home.
• A fire, a violent situation, an incident or another emergency situation force a disabled person to leave a place.

To use this service, call the 514 277-3344, mention to the dispatcher that you are in an emergency situation, as well as the code SOS TAXI. It is a free-reservation service, 24 h a day, seven days a week. The taxi fee is the same as the taximeter, and can be paid by cash or by bill. Always keep this phone number with you; it might be useful one day!

Médicar

Montréal. Private company specialised Compagnie privée montréalaise spécialisée dans le transport de personnes à mobilité réduite. Médicar est disponible 24 heures par jour, 7 jours par semaine. En 2010, le coût était établit à 50$ plus kilométrage. Tél. : 514-766-3342.

Montreal. Private company which takes charge of the person according to the client’s modalities, from room to room. In the case of transfers, hemodialysis or other medical exams, the technician/driver will bring the patient to the location and take care to entrust him or her to competent people. Médicar is available seven days a week, 24 hours a day, every day of the year. In 2010, the rate was starting at 50$ + mileage.

For more information, click here.