Tourism

Accessible Quebec Search

You can find, on Kéroul’s website, a browser to search among a database of more than 3000 establishments for which accessibility has been evaluated by Kéroul and its partners. These establishments are presented in categories : accommodation, attraction, campground, related services, restaurants, Tourist information centre.

To search in this browser, click here.

 

The Accessible Road – Guide

The Accessible Road, brought to you by Kéroul, is a tourist guide specifically designed to promote accessible tourism to people with restricted physical abilities. It is an interactive online tourist map to help users plan vacations filled with fascinating stopovers, unforgettable getaways, enriching tours and spectacular shows.

To consult this guide, click here.

 

The Accessible Road 2012 emphazises on Centre-du-Québec

Tourisme Centre-du-Québec, in collaboration with Kéroul, is proud to announce that Centre-du-Québec is now part of The Accessible Road. Over the entire region, 13 enterprises have partnered with The Accessible Road. We invite you to visit the Accessible Road’s website by clicking here to discover the 13 enterprises, or simply if you are planning to explore our province soon!
To be a part of The Accessible Road, the organizations had to make their infrastructures accessible and to meet the Code de construction sans obstacles standards, but also to train their staff to properly greet physically disabled people.

 

Voyager avec des limitations fonctionnelles

Access to Travel

The Access to Travel (ATT) website, an accessible travel information source, provides information on accessible transportation and travel across Canada with the aim of making accessible travel an easier and more enjoyable experience for Canadians with disabilities and seniors, as well as for their families and caregivers. This website includes information on transportation between Canadian cities by air, rail, ferry and intercity bus; local transportation; accessibility of airport terminals; provincial tourism; service standards, and much more.

To consult this website, click here.

“Take Charge of Your Travel”

Canadian Transportation Agency makes available the guide “Take Charge of Your Travel: A Guide for Persons with Disabilities“.This guide was written to provide advance travel information for persons with mobility, sensory and/or cognitive disabilities.

To consult this guide online, click here.

 

Kéroul

Kéroul is a non-profit organization which, through information and lobbying, promotes and develops accessible tourism and culture.
Kéroul offers The Accessible Road, an invaluable online tool for planning travel and getaways in Québec. This map offers up a whole network of tourist sites featuring accessible infrastructures. Also, the staff at these locations (900 people) have all received Kéroul’s Welcoming Ways training on providing service to persons with restricted physical abilities.
Kéroul also makes available the guide Le Québec accessible. This guide lists more than 1,000 establishments rated according to Kéroul’s accessibility criteria which are approved by Tourisme Québec. The establishments are grouped by administrative region and the reader will find a section describing paratransit and orthopedic services available in each region.

To visit Kéroul’s website, click here.

 

Transportation and Travel

Persons With Disabilities Online offers information about Transportantion and Travel in Canada by air, automobile, train and ferry.

For more information, click here.

 

Travel By Coach

Get information about the Quebec Attendant Card (Carte Québécoise à l’accompagnement) from the Association des Propriétaires d’autobus du Québec (APAQ). With this pass, your attendant can travel with you on coaches free of charge. Telephone : 418-522-7131.

 

Orléans Express

A wheelchair should not prevent you from seeing the country. And especially not from going by bus! Orléans Express has eight buses equipped with a wheelchair lift and anchoring systems. These vehicles can hold two wheelchairs at a time. Employees can help you on board if you use a cane, walker or another mobility device. People who use wheelchairs must book their seat to travel with us at least 48 hours prior to their departure. Also, if you have to travel with an attendant and that you have a Quebec Attendant Card, your attendant can travel with you on the buses free of charge. Telephone : 1-888-999-3977.

To visit their website, click here.

 

Coach Canada

Coach Canada offers the following services to special needs passengers presenting a valid disabled status identification card: Wheelchair Accessible coaches; Assisted seating; Adult Attendants ride free; Service animals ride free. Persons in wheelchairs should call 1-800-461-7661 a minimum of 24 hours in advance to make their reservation.

For information : by phone at 1-800-461-7661, by email (schedules.canada@coachcanada.com), or on their website by clicking here.

 

Greyhound Canada

Greyhound offers the following services to special needs passengers presenting a valid disabled status identification card: accessible buses, pre-selection of seating, adult attendants ride free, service animals ride free. Persons in wheelchairs should call 1-800-661-8747 as early as possible or at least 48 to 72 hours in advance to check for the availability of an accessible bus.

For information : by phone at 1-800-661-8747, by email (canada.info@greyhound.ca), or on their website by clicking here.

Groupe Intercar

Groupe Intercar offers services to special needs passengers on the route Saguenay/Quebec and Quebec/Côte-Nord.

To consult their website, click here.

 

Voyageur Corporation Bus Lines

Voyageur offers the following services to special needs passengers presenting a valid disabled status identification card: Accessible buses; Pre-selection of seating; Adult attendants ride free; Service animals ride free. Telephone : 1-800-661-8747.

For information : by phone at 1-800-661-8747 or on their website by clicking here.

 

Travel By Train

Via Rail Canada

VIA Rail Canada offers adapted services (accessibility, special meals and medication) for people who have a disability or a medical condition. These special services vary from one region to another depending on station facilities and train cars. In certain circumstances, VIA Rail offers free travel to an attendant accompanying a person with disabilities. To benefits from these services, you should book a minimum of 48 hours in advance to specify the special services you will require. Telephone : 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (hearing impaired).

To visit their website, click here.

 

Travel By Plane

Air Canada

Air Canada looks after the special needs of customers who require assistance because of a disability or medical condition. Special services include: Identification of your special needs or condition through a special notation on your boarding card; Assistance; Stowing and retrieving baggage and mobility aids; Periodic inquiries about your needs and attending to them; Assistance in unwrapping and cutting food, and opening beverages, and many others services. Inform Air Canada 48 hours in advance of travel that you wish to transport wheelchair or mobility aid assistance.

To visit their website, click here.

 

Air Transat

Air Transat offers differents services for passengers with special needs. Passengers with special needs and their escort can pre-select their seat by contacting our Information and Seat Selection Centre at 1-877-TRANSAT (872-6728). Wheelchairs or mobility aids equipped with Wet-Cell batteries are no longer accepted on Air Transat flights.

To visit their website, click here.

 

Canjet Airlines

CanJet does not accept or provide medical oxygen or other hazardous materials for guests throughout their flight. CanJet offers special services to persons with disabilities. To better facilitate your needs, you should identify all services required at the time of booking to the reservations staff. Telephone : 1-800-809-7777.

To visit their website, click here.

 

First Air

First Air provides services for passengers with special needs as : Accessible on-board washrooms; Reduced fares for attendants; Carriage of mobility aids at no charge; Wheelchairs; Oxygen service; Baggage Assistance; Reserved seating.
Telephone : 1 877 873-3718.

To visit their website, site internet.

 

Porter Airlines

Porter offers different services to passengers with special needs. Contact the Call Centre for further information about Special Service Requests at 1-888-619-8622.

To visit their website click here

 

Provincial Airlines Limited

Provincial Airlines Limited offers a certain number of services to its passengers with special needs. Accessible on-board washrooms, Reduced fares for people having to travel to receive medical care, Carriage of mobility aids at no charge, Wheelchairs, Oxygen service, Baggage Assistance, Reserved seating. Inform Provincial Airlines of your needs at the time of reservation. Telephone : 1-800-563-2800.

To visit their website, click here.

 

Westjet

Westjet offers many services to customers with special needs (oxygen needs, assistive devices such as wheelchairs, etc..). In most cases, you shoud inform them of your needs 24 to 48 hours before departure, by calling 1-877-956-6982, or when reserving your ticket. Be aware of restrictions and conditions that may apply to your particuliar situation.

To visit their website, click here.

 

Travel By Ferry

Groupe C.T.M.A.

Crew and terminal ferry staff lend assistance to persons with disabilities. They have a cabin designed for special needs passengers. Persons with special needs should inform Groupe CTMA of their needs when making reservations and should make themselves known to terminal staff upon arrival for assignment of a specially designated parking space when boarding. Telephone: 1-888-986-3278.

To visit their website, click here.

 

Did You Know

People with disabilities who hold a valid parking permit issued in Canada can use it in the 40 member countries of the European Union. You will enjoy the same benefits as citizens of these countries. If you’re travelling to Europe and planning to drive, bring your accessible parking pass with you. Check with local authorities for regulations.
If you have a disability and have had problems when travelling on federally regulated passenger rail, ferry or air service, you can file a complaint with the Canadian Transportation Agency. The Agency also offers a mediation service to help resolve problems. There are guides and forms for using both these services. Telephone : 1 888 222-2592. TTY: 1 800 669-5575.
Through the Intercity Bus Code of Practice, Canadian bus operators commit to serving people with disabilities in a safe and dignified manner. If you want to obtain information on resolving complaints about intercity bus service, contact Transport Canada. Telephone : 1-800-665-6478.TTY: 1 800 823-3823